A similar situation soon followed with a local London Borough Public Building Department, asking if we would provide our services covering all of their public buildings and schools within the area. The housing department heard of this and asked the company if we would also provide our services for all of their housing needs.
With the expansion of the company we moved premises to Morden in Surrey in the eighties, and have since moved again in August 2010 to bigger premises in Carshalton in Surrey where we are currently based.
We still serve the AHA and Local Authorities in this respect today albeit our client list has grown substantially to include Housing Associations, Schools, Hospitals, Main Contractors, Building Companies and private Customers. Our graphical work area has also increased and we carry out day to day repairs to most areas within the M25, Surrey, parts of Kent and West Sussex.
Over the years we have developed a comprehensive and competitive schedule of rates which many or our clients currently use, we also work to national federation housing schedules, housing association and facilities management schedules for many of our customers.
The company is also members with the Glass and Glazing Federation, Fensa, Trustmark, Safe Contractor, Chas and Construction Line.
Our Health and Safety management system is reviewed and maintained by Citation, an external health and safety management company, so we are always working to the latest health and safety guidelines.
The company receive responsive repair orders from a variety of clients and customers by email, telephone and fax on a daily basis ranging from emergency call outs to 90 day non urgent responses. These jobs are logged on our IT system and work orders are raised and issued to mobile work teams. Once a job is attended our work teams report the details to our call centre and send any photos taken so we can update our system and give real-time information to our clients. Our system also allows us to send our clients a completed job sheet stating the works carried out, attendances and schedule of rates so they do not have to wait for an invoice before having the information. Our office staff are also trained to work with our clientâs extranet systems.